Please use this form if you would like to give feedback about the services you’ve received from Dementia Auckland.
If you wish to give feedback or lodge a complaint please complete this form.
When this form is complete, please press ‘Submit’ to send your feedback to our Clinical Lead.
Acknowledgement of receipt of your feedback will be sent within five working days.
Dementia Auckland will respond to you within 14 working days.
You may wish to present your feedback orally. To do this, please ring 0800 433 636 to make an appointment to see the Clinical Lead.
The Clinical Lead will ensure that the complainant’s privacy, dignity and confidentiality is respected and under no circumstances compromised.
If you are not satisfied with the outcome and action taken by the Clinical Lead, you have the right to appeal to either The Health & Disability Commissioner phone 0800 112 233 or an advocate of your choice (friend, family, religious minister etc.).
For complaints of a very serious nature where police or legal input is necessary contact your nearest Police Station or your solicitor.